PROVIDER REJECTED · op_3c7b6a59 — REGENT decision record

Decision record

PROVIDER REJECTED

Operation: op_3c7b6a59
Request: req_3c7b6a59
Tenant: UniversalHealthCare.ai
Subject: UHC-PT-00755synthetic

tamper-evident with governed redaction

The provider rejected the dispatch. Retry behaviour follows the declared retry class.

Governance passed and dispatch was authorized, but the provider rejected the send: the template referenced by the request was paused at Meta. The rejection is provider-authoritative and recorded as such.

Timing

Received by Regent

13:02:11 UTC

18 Aug 2026 · 13:02:11 UTC · computed by Regent

Resolved

13:02:19 UTC

Operation reached its terminal state

Processing latency

8.0 s

Receive → resolve, on Regent's clock

Tenant snapshot timestamp

13:02:05 UTC

tenant-asserted · not the basis of the freshness guarantee

Regent's freshness guarantee begins when Regent receives the push. The snapshot timestamp inside the request is tenant-asserted metadata and is never the basis of that guarantee; data age before the push is the tenant's pipeline responsibility.

Versions in effect

Policy versionuhc_labs_followup.v2

Model versionjudgment-engine master-v0.8

Channelwhatsapp

IntentLab result follow-up

AI judgment

SEND — Lab results ready. Follow-up due.

Proposed intent lab_result_followup on whatsapp · model version pinned to this decision

Context · pre-agent hard stops

Contactability
Active WhatsApp channel.
evidence: computed by Regent
PASS
Crisis flag / global opt-out
No crisis flag. No global opt-out.
evidence: tenant-asserted
PASS

Judgment · AI proposal

AI judgment
SEND — lab results ready.
evidence: computed by Regent
INFO

Governance · rules run after the proposal

Proposal-specific consent
Consent scope covers clinical follow-up.
evidence: tenant-asserted
PASS

Action · dispatch

Governed dispatch
Dispatch authorized and attempted through the tenant Meta connection.
evidence: computed by Regent
INFO
Provider acceptance
Rejected by Meta: template followup_v2 is paused. Provider-authoritative.
evidence: provider-authoritative
INFO

Dispatch state

Providermeta

Provider acceptance✕ Rejected by provider

Provider error categorytemplate_paused

Evidence

Trace idtrace_3c7b6a59

Integrity statusdemo

Signed checkpointdemo-checkpoint-0184

Data sourcedemo · synthetic fixture

Exact inputs, policy versions, model version, gates and recorded outcome are preserved and integrity-verifiable on demand. Inspect reconstructs the recorded decision context — the inputs, versions, gates and outcome exactly as they were. It does not re-run the model or promise an identical regenerated answer.