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Governed decisions

Five decisions. One of them sent.

The message that didn't send is the product. These are the five canonical outcomes, each with the full receipt behind it. Open any one — it is designed to survive being screenshotted into a compliance review.

DEMO · SYNTHETIC DATA
SENTOutcome: sent14:32:00 UTC

Lab result follow-up

Lab results were ready and a follow-up was due. Every hard stop cleared, the judgment engine proposed a send, all three governance gates passed, and Meta accepted the dispatch.

AI judgment
invoked
Dispatch
Accepted by provider
Policy
uhc_labs_followup.v2
Read the receipt →Outcome: sent
HOLD · TerminalOutcome: terminal hold, not sent10:41:08 UTC

Re-engagement check-in

The judgment engine proposed a check-in after six quiet weeks. Regent held it: the care team had spoken with the subject the previous day. The hold is terminal — nothing is queued and nothing will fire later on its own.

AI judgment
invoked
Dispatch
No dispatch attempted
Policy
uhc_reengagement.v3
Read the receipt →Outcome: terminal hold, not sent
ESCALATEDOutcome: escalated to a named human, not sent16:47:14 UTC

Post-discharge engagement

A routine post-discharge engagement was requested. A crisis flag was already present in the accepted snapshot, so the pre-agent hard stop resolved the operation before the judgment engine ran. No outreach was proposed and none was sent.

AI judgment
NOT RUN — pre-agent hard stop
Dispatch
No dispatch attempted
Policy
uhc_reengagement.v3
Read the receipt →Outcome: escalated to a named human, not sent
DEFERREDOutcome: deferred, customer re-push required, not queued22:14:02 UTC

Annual check-in

An annual check-in was pushed at 22:14 local time, outside the configured send window. The operation ended as DEFER_REPUSH_REQUIRED. Nothing is queued and nothing fires when the window opens — the customer re-pushes.

AI judgment
invoked
Dispatch
No dispatch attempted
Policy
uhc_reengagement.v3
Read the receipt →Outcome: deferred, customer re-push required, not queued
SEND UNCONFIRMEDOutcome: send unconfirmed, provider acceptance unresolved09:05:31 UTC

Appointment reminder

Every gate passed and dispatch was authorized, but the provider send response was lost in transit. No provider message id came back, so acceptance is unresolved. Regent does not retry blind — the operation waits for a provider-backed identifier or an operator.

AI judgment
invoked
Dispatch
Acceptance unresolved
Policy
uhc_labs_followup.v2
Read the receipt →Outcome: send unconfirmed, provider acceptance unresolved
Your turn

Change the context and watch the outcome change.

The Governance Playground runs the same gates over the same fixtures. Set a crisis flag and the judgment engine stops being invoked. Move the clock outside the send window and the operation defers.